Refund Policy

This policy explains how to get help with TCG Lens purchases and subscriptions. Consumer rights and mandatory rules applicable in your country are preserved.

1. App Store purchases

Apple processes in-app purchases. TCG Lens cannot directly issue a refund for an App Store transaction. To request one, visit reportaproblem.apple.com and sign in with the Apple account used for the purchase. Apple reviews the request and determines eligibility under its policies and applicable law.

2. Canceling a subscription

You can cancel TCG Lens Pro renewal in the subscription settings of your Apple account. Deleting your TCG Lens account or uninstalling the app does not cancel the subscription. Cancellation prevents future charges when processed before renewal; access may continue until the end of the paid period.

3. Purchases outside the App Store

If a purchase was processed by another store or platform, request a refund directly from the payment provider and review its terms. Purchases of cards on external marketplaces are governed by the seller and marketplace terms.

4. Help and contact

If you have a technical issue with a purchase or need help identifying the provider that processed a charge, email isaac@tcgmint.com. Include a receipt or transaction identifier if available; never send your full card number or credentials.